What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    It seems as if my account has been deleted

    Asked by Stacia Y. Davis  on April 09, 2014 at 12:14 PM

    We have another jotform on our website directing to a T-shirt order form.  

    Additionally, I paid for the upgraded subscription and I have the receipt for that as well.  

    Here is the link to the jotform that we have been using for our t-shirt order forms.


    It seems as if my account has been deleted or something.  This needs to be remedied effective immediately.

    Stacia Y. Davis, M.A


    Page URL:

  • Profile Image

    Answered by EliezerN on April 09, 2014 at 01:12 PM


    I checked your form and the account where it is hosted and itthe status of both is fine:

    As you can see the status of your account is already in PREMIUM and is active. So, can you please let us know if you can log in to your account? Are you getting any error while trying to log in?

    Kindly try to clear your browser cache, that may help in case that is an issue related to the browser.

    Let us know if the issue still persists from your side.