Do the conditions I set ever reset?

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    sblundell
    Asked on April 09, 2014 at 12:23 PM

    I set-up conditional email notifications, and it seems that some were erased after a while.  When I noticed I had to re-do them.  Do you think this was just an error (perhaps they didn't save etc.), or do the conditions reset to none over time?

     

    Thank you,

    Shirley

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    Carina
    Answered on April 09, 2014 at 01:33 PM

    Hello Shirley

    Conditions do not get automatically erased over time. This situation might be the result of an error or of a bug. Is this the first time it happened? Did this changes show up in revision history?

    I kindly ask you to create a clone of your form, to work as a backup form so we can monitor if this happens again. 

    You can still share with us the form's url so we can take a deeper look into this. Also if you share in more detail this situation it is better for us to assess it fully.

    Thank you