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  • Profile Image

    My forms don't switch to second page!

    Asked by Robert den Ouden  on April 10, 2014 at 04:37 AM

    I'm using several forms on seral sites.

    E.G.:

     

    www.sportstroom.nl/direct-aanmelden

    www.parkstroom.nl/direct-aanmelden

    www.dorpstroom.nl/direct-aanmelden

     

    Each form has the same problem: the layout is gone and it is not possible to switch to the second page by using the button 'verder'.

     

    What's going on?

    I'm unreachable for my customers, so please help me quickly!

    Page URL:
    www.sportstroom.nl/direct-aanmelden

    My Forms problem layout www same
  • Profile Image

    Answered by jedcadorna on April 10, 2014 at 07:20 AM

    Hello,

    Thank you for contacting us.

    So far when I test your forms I don't see any layout problems. I have tried removing and adding back the CSS in your forms and it seems to properly set the layout back to normal when adding back the CSS.

    Also when testing these forms 126246383991361211080713282120290 I'm unable to encounter any problem with moving to the next page. If the layout of your forms was changed you can use the revision history to revert the previous forms that was working fine.

    Can you please confirm this if you are still experiencing this problem on your end? I've tried to this on chrome.

  • Profile Image

    Answered by sportstroom on April 10, 2014 at 07:30 AM
    The problem seems to be the browser.
    The forms do not work in Internet Explorer en Mozzilla Firefox.
    We also tested Google Chrome and than they are o.k.



    ---

    Met sportieve groet,

    Robert den Ouden

    SportStroom
    0512-745030

    www.sportstroom.nl

    www.facebook.com/sportstroom
    Twitter: @SportStroomNL


    Van: JotForm Support Forum [mailto:jotform@jotmails.com]
    Verzonden: donderdag 10 april 2014 13:20
    Aan: robert@sportstroom.nl
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on April 10, 2014 at 10:17 AM

    @Robert

    Hi,

    Can you please provide to us the exact URL of the website where we can test the form.

    I tried the previous URL you provided

     

    www.sportstroom.nl/direct-aanmelden

    www.parkstroom.nl/direct-aanmelden

    www.dorpstroom.nl/direct-aanmelden

     

    But I could not test the form as the web page was not in English. So, I am not able to find immediately the forms.

    As already mentioned by my colleague, using the forms direct URL does not present the issue you mentioned.

    If you can guide me on the page where I can test the form, I can provide with better response and suggestions.

    Thanks.

  • Profile Image

    Answered by sportstroom on April 10, 2014 at 11:10 AM
    www.sportstroom.nl/aanmelden
    www.parkstroom.nl/aanmelden
    www.dorpstroom.nl/aanmelden

    since 1 hour the forms are working correct!
    ---

    Met sportieve groet,

    Robert den Ouden

    SportStroom
    0512-745030

    www.sportstroom.nl

    www.facebook.com/sportstroom
    Twitter: @SportStroomNL


    Van: JotForm Support Forum [mailto:jotform@jotmails.com]
    Verzonden: donderdag 10 april 2014 16:17
    Aan: robert@sportstroom.nl
    ...