What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hide Empty Fields on Emails not Working

    Asked by ConAm on April 10, 2014 at 12:00 PM

    Hello I have "Hide Empty Fields on Emails" but it is not working.  We are seeing all fields on emails.

    Page URL:

  • Profile Image

    Answered by jedcadorna on April 10, 2014 at 01:23 PM

    I have cloned and tested your form and it seems that there's some cache problem. To fix the issue just disable the Hide Emply fields then submit a form then enable back and try to make another test submission the hide empty fields will now start to work. We apologize for any inconvenience.