Have to refresh to view form

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    Asked on April 10, 2014 at 03:02 PM

    Hi, we use Jot Form on two websites, clearchoicephotobooth.com and payclearchoice.com.  Sometimes on the payclearchoice.com and always on the mobile version of the forms, the page will show up with just the title.  But if I refresh it, the form shows up completely.  These are payment forms, so it is very important that they show up every time.  Do you know what the problem could be?  We appreciate any help in this matter.

    Thank you,

    We use the form on several pages, including:

    http://clearchoicephotobooth.com/payment/deposit (this is particularly for the mobile site)
    http://clearchoicephotobooth.com/payment/additional (this is particularly for the mobile site)

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    Answered on April 10, 2014 at 03:41 PM

    I checked your website and I was nbot able to reproduce the issue with any of them. However, the issue you described may be related to the way you have embedded the form to your website. Upon inspecting the source code of your website I found you have used the Embed Code of the form.

    So, please try re-embedding your form using the iframe code at this time: Getting the form iframe code

    Give it a try and let us know if that works or if the issue still persists.


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    Answered on April 10, 2014 at 04:05 PM

    Thank you, I did the iframes for all the pages with forms and it seems to work.

    We appreciate your help!