What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Have to refresh to view form

    Asked by dhobrath on April 10, 2014 at 03:02 PM

    Hi, we use Jot Form on two websites, clearchoicephotobooth.com and payclearchoice.com.  Sometimes on the payclearchoice.com and always on the mobile version of the forms, the page will show up with just the title.  But if I refresh it, the form shows up completely.  These are payment forms, so it is very important that they show up every time.  Do you know what the problem could be?  We appreciate any help in this matter.

    Thank you,
    Dave 

    We use the form on several pages, including:

    http://clearchoicephotobooth.com/payment/deposit (this is particularly for the mobile site)
    http://clearchoicephotobooth.com/payment/additional (this is particularly for the mobile site)
    http://clearchoicephotobooth.com/payment/deposit/phoenix
    http://clearchoicephotobooth.com/payment/additional/phoenix 

    Page URL:
    http://clearchoicephotobooth.com/payment/deposit

    refresh problem Mobile site
  • Profile Image

    Answered by EliezerN on April 10, 2014 at 03:41 PM

    I checked your website and I was nbot able to reproduce the issue with any of them. However, the issue you described may be related to the way you have embedded the form to your website. Upon inspecting the source code of your website I found you have used the Embed Code of the form.

    So, please try re-embedding your form using the iframe code at this time: Getting the form iframe code

    Give it a try and let us know if that works or if the issue still persists.

    Thanks

  • Profile Image

    Answered by dhobrath on April 10, 2014 at 04:05 PM

    Thank you, I did the iframes for all the pages with forms and it seems to work.

    We appreciate your help!