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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reset SSL Submission Count

    Asked by dpatac on April 10, 2014 at 08:03 PM

    How can I get the ssl submissions reset?  I do not understand how I had a paid subscription, that I just received an email that it was downgraded today and yet I am credited with 10 ssl forms and 18 regularr forms.  I would assume that it would start at 0 when the subscription ended and paid forms would not be counted as ssl.

     

    I would like the form submissions reset as I do not want my form disabled as an email stated it would be.

     

    Thank you.

     

    Doug

    Screenshot
    Submissions email ssl submissions and
  • Profile Image

    Answered by Cesar on April 10, 2014 at 10:45 PM

    I've performed a reset on your account's SSL count. Please note that this is a one time reset. If you need to continue using your account on Free status and you expect to receive more that 10 submissions, I would suggest to use your forms with in standard form.

    Do let us know if you need further assistance. Thank you.

  • Profile Image

    Answered by dpatac on April 11, 2014 at 05:10 AM
    Thank you.
    ...