- Dwayne McCullyAsked on April 10, 2014 at 09:00 PM
I've missed a number of e-mail from form submissions over the last week and my last one was April 4th. Is there something going on?
- CesarAnswered on April 10, 2014 at 11:22 PM
I'm not too sure if you are referring to the form: 32535031296854. Please acknowledge this if this is not the case.
This is the lastest message being logged on our Email server:
Current Server: /var/log/jotform/smtpEMAIL.log:[10/Apr/2014:20:43:22 -0400] NoUserName SendMail to firstname.lastname@example.org, email@example.com from firstname.lastname@example.org Last-Form-ID : IP : 22.214.171.124 Form-ID: 32535031296854
I would suggest to try changing your Sender Email Address from email@example.com to firstname.lastname@example.org to check if you do receive emails through that standard configuration.
Do let us know if the issue persists after performing such step. Thank you.
- mccullydbaAnswered on April 15, 2014 at 08:51 PM
I edit the form and run an e-mail test which is successful. Still not sure why I'm not getting e-mail to my Yahoo account since April 4th. Other e-mail is coming to me from other sources and the form database is registering new submissions. The submissions are the only way I know people are using the form.
- JotForm SupportjonathanAnswered on April 16, 2014 at 04:19 AM
JotForm did have issue with Yahoo mails few days back, but it had been rectified since.
So, I am not really sure if it still is the issue on your case.
If you need to really use your Yahoo mail, and have no other e-mail option available, you may try using SMTP mail via Mandrill service. Refer to this guide
Hope this help. Inform us if you need further assistance.