E-Mails Are Not Being Received

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    Dwayne McCully
    Asked on April 10, 2014 at 09:00 PM

    I've missed a number of e-mail from form submissions over the last week and my last one was April 4th.  Is there something going on?

     

    Dwayne 

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    Cesar
    Answered on April 10, 2014 at 11:22 PM

    I'm not too sure if you are referring to the form: 32535031296854. Please acknowledge this if this is not the case. 

    This is the lastest message being logged on our Email server:

    Email Log:

    Current Server: /var/log/jotform/smtpEMAIL.log:[10/Apr/2014:20:43:22 -0400] NoUserName SendMail to mccullydba@yahoo.com, rmariuzz@umd.edu from mccullydba@yahoo.com Last-Form-ID : IP : 76.106.14.67 Form-ID: 32535031296854

     

    I would suggest to try changing your Sender Email Address from mccullydba@yahoo.com to noreply@jotform.com to check if you do receive emails through that standard configuration.

     

    Do let us know if the issue persists after performing such step. Thank you.

     

    Related Article:
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

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    mccullydba
    Answered on April 15, 2014 at 08:51 PM

    I edit the form and run an e-mail test which is successful.  Still not sure why I'm not getting e-mail to my Yahoo account since April 4th.  Other e-mail is coming to me from other sources and the form database is registering new submissions.  The submissions are the only way I know people are using the form.

    Dwayne 

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    jonathan
    Answered on April 16, 2014 at 04:19 AM

    Hi Dwayne,

    JotForm did have issue with Yahoo mails few days back, but it had been rectified since.

    So, I am not really sure if it still is the issue on your case.

    If you need to really use your Yahoo mail, and have no other e-mail option available, you may try using SMTP mail via Mandrill service. Refer to this guide

    -Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

    Hope this help. Inform us if you need further assistance.

    Thanks!