Why are we getting emails titled: Failed recurring charge for JotForm - Premium Monthly Subscription

  • Profile Image
    PE_SEC
    Asked on April 10, 2014 at 10:27 PM

    We are getting told that:

     

    Failed recurring charge for JotForm - Premium Monthly Subscription

    However from what we can see everything is still running smoothly.

     

    Why are we getting told to look into this when our credit card is attached and seems to be working?

     

    Ref#75698604

     

    Please help.

  • Profile Image
    Cesar
    Answered on April 11, 2014 at 12:40 AM

    It appears that the Reference Number you have provided refers to an order made on November 2013. That subscription was made properly at the time. But at this moment. I do see two charges have been made this month to your credit card as your account currently has two subscriptions. This may have happened due to an update of your credit card's information.

    These are the 2 subscriptions on your account that have been charge this month:
    - 28490870 JotForm-Premium Monthly Subscription - Ref# 79347338
    - 28475290 JotForm-Premium Monthly Subscription - Ref# 79318318

    I have performed a Refund request on both. As they both are not linked properly to your account. Do allow 7-10 business days for these refunds to be processed.

    Please log in to your account and re-attempt the account upgrade. Do make sure to type in your JotForm username where asked during the upgrade process. Do make sure not to type your Full Name, Email address or leave that JotForm username field blank.

    Do let us know if you need further assistance. Thank you.

    Thank you.