What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My credit card has changed and I received a notice yesterday

    Asked by votemetromagnet on April 11, 2014 at 10:02 AM

    My forms are gone!  I need my forms    How can I update my credit card and get my form back?  Please help me

     

    I am at doug@metromag.net

    credit card and My Forms
  • Profile Image
    JotForm Support

    Answered by Welvin on April 11, 2014 at 10:44 AM

    Hi,

    We guarantee that no forms and submissions will be missing when the system downgrade an account. How many forms are lost from your account? I can see one with the following URL:

    http://www.jotformpro.com/form/21503999499976 (Vote for the Best of the Eastern Shore )

    Did you check your Trash Folder? Please do and get back to us if no forms are there. Also, if possible, give us the link of those forms if you still have it somewhere, embedded.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on April 11, 2014 at 10:44 AM

    You can ignore my reply. I checked and found your new thread regarding this matter. You already found the form: 

    http://www.jotform.com/answers/361326-I-found-my-form-how-can-I-u-pdate-my-credit-card-it-has-changed#0

    Thanks