What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Yahoo blocking Jotform? Is my email blocked?

    Asked by Treavor Hodgson  on April 11, 2014 at 02:56 PM

    Hello,

    I have changed my email to my gmail account for now. My previous submission went unanswered, and I am in need of assistance.

    I need to know if Yahoo, or Jotform, has one or the other blocked. I have sent 3-4 password resets, and have not received an email. Luckily, I was able to find my old password and log in.

    Once I changed my email from yahoo to gmail, there were no issues. However, I am uncertain if this is because of yahoo (maybe it would work with a new yahoo email), or Jotform having my email blocked for some reason.

    Please respond as quickly as possible, as I'd not like this form to be passed over as well.

     

    JotForm email find unanswered
  • Profile Image
    JotForm Support

    Answered by TitusN on April 11, 2014 at 03:57 PM

    Hello,

    Yes - Yahoo is blocking our email servers, such that when a form/our services sends an email - it is rejected. Here's the message our server got from Yahoo after attempting to send the email to you:

    Result:
    Tastypeachstudios@yahoo.com is IN the bounce list 

    Reason(s) : Complain about Abuse

    I'm not sure how far the scope of this is, but I have forwarded it to our higher level support to advice on the matter.

    Thank you for your patience.

  • Profile Image

    Answered by tastypeachstudios on April 11, 2014 at 04:29 PM

    Is there any way to fix this for GOOD? I mean, I don't understand why it would be listed as abuse when all I do is reply to questions. Maybe 20-30 a month. Do I have to pay for the service to be better protected? Or is this purely on yahoo's end? If so, how can I prevent it from happening?

     

    It's frustrating to have to think, "Hmm...have not gotten any jotforms in a few days" is the only way to really be aware that you're emails aren't coming through. Even consistently checking it monthly to ensure a service is working is frustrating. Who knows how many questions/concerns I've missed over the last week.

     

    ANY help or advice to fix this constant error would be great. I can certainly keep it on gmail if that makes the situation go away.

  • Profile Image
    JotForm Support

    Answered by TitusN on April 11, 2014 at 04:34 PM

    This seems to be affecting all yahoo users - not just your email. 

    The report was against our domain - which is responsible for sending emails to your yahoo account.

    I have notified our higher support to advice on the matter -

    **

    In the meatime, you can add an SMTP relay to your form by following this linked Guide.

    Some free SMTP services you could use are mandrill and mailjet among others.

    This should circumvent the Yahoo block till we resolve this.

  • Profile Image

    Answered by tastypeachstudios on April 11, 2014 at 04:36 PM

    Great, thanks for the information. Hopefully you're able to resolve it with them.

  • Profile Image
    JotForm Support

    Answered by liyam on April 12, 2014 at 08:01 AM

    It may also be possible that the issue may be temporary since it's a common issue with Yahoo! to block off domains if in case the said domain is sending too much emails to Yahoo!'s servers.  

    In such cases, you may try adding jotform to your Yahoo! mail's address book and make sure that your spam box does not have JotForm related emails.

  • Profile Image

    Answered by tastypeachstudios on April 12, 2014 at 10:10 AM
    It must be the terms of service change with Yahoo, because this is always
    the answer I get from this issue. "Add jotform to the address book". I've
    had it added to the address book for well over a year now, and it hasn't
    had any issues. Seems to me the issue is with the terms of service changes
    with yahoo.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on April 12, 2014 at 12:43 PM

    You may be right about the Yahoo Terms. We would have to check for that matter. For now, stay with using Gmail Address. 

    If you want to still use your Yahoo Address, you may consider using Mandrill's SMTP record. Follow this guide: Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

    Thanks