What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Text Area field not being included in the e-mail notification

    Asked by Vincenzo  on April 12, 2014 at 04:00 AM

    Hello I am so happy to have found your site.

    I am still working with iWeb, but hey we cant all be geniusses.

    I have created a form with jotform and i am very happy to see how easy it was and that it works.

    The only problem I have is that when I ad a text area it does not tranfer to the email when submitted.

    I wonder why??

    can you help

    Thanks a million and have a healthy day.

     

    Vincenzo Ruggieri

    Natural Nutra Life

    my page is still under construction

    JotForm email problem site
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    JotForm Support

    Answered by jonathan on April 12, 2014 at 05:37 AM

    Hi Vincenzo,

    The reason for the text area field not being included in the submissio e-mail notification could be because the textarea field is no longer up to date or included in the Notification E-mail template.

    To fix this, you can just re-create a Notification E-mail using the Add New E-mail button in the E-mail Alerts

     

    Refer to this guide also -Setting-Up-Email-Notifications

    When new notification e-mail is created, it automatically updates and refresh the connection of all the fields in the form to the Notification E-mail template.

    Hope this help. Inform us if issue persist even after doing this procedures already.

    Thanks.