Our form and all of our data looks to be missing.

Hi! We use a Jotform called "New Customer Registration Form" to register new clients.

It worked with the link: https://form.jotform.com/210546997819169

Yesterday one of my employees tried to make an edit to it, and now our form and all of our data looks to be missing :-(. Looking at our account (buckmanvet@gmail.com) it looks like we have no forms at all and nothing in our inbox.

Is there a way to troubleshoot this? Restore the old form? Do I have to start fresh and recreate the whole form?

Thank you so much for your help!!

Hi buckmanvet,

Thank you for reaching out to us. I have checked your account and the form you are looking for is in the Archive tab.

You can go to My Forms > Archive > More > and click Unarchive.

I hope this guide helps you and please let us know if you have further questions.

Thank you,

Ah! OK I did unarchive it and can see the form now, but the link takes me
to "Form not found".


I have it published and I have it enabled. Is there another step to revive
it.

THANK YOU SO MUCH for your help!!!!!!
<3
Valori
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Valori Johnson, DVM, Diplomate ABVP (Canine & Feline Practice)
Buckman Veterinary Clinic - 720 SE 11th Ave, Portland OR 97214
Ph. 503-205-1480 buckmanvet@gmail.com www.buckmanvet.com
...

Hi again,

I've cleared your form caches from here, which has resolved the issue.

Please confirm it's resolved.

Fixed!
You guys are geniuses - thanks so much!
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Valori Johnson, DVM, Diplomate ABVP (Canine & Feline Practice)
Buckman Veterinary Clinic - 720 SE 11th Ave, Portland OR 97214
Ph. 503-205-1480 buckmanvet@gmail.com www.buckmanvet.com
...