What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Most of the time, hiccup like this is caused by browser's cache.
Please try clearing first your browser's cache and retry again.
Kindly inform us if issue persist.
Thank you for your response - clearing the browser cache, jot form cache, and trying different browsers and devices did not fix the error I am recieving.
Please advise, thank you!
I wasn't able to replicate the issue described here. If you check the screenshot below, I was able to generate the combined fields into a CSV file:
I would advise using your personal computer and use Google Chrome or Firefox.
Tried all suggestions - still an issue. Could you test from my end? Maybe how many forms I have is holding it up?
For testing purposes, is it possible to try this app from a different internet connection, other than the one you generally access JotForm from? Or Maybe logging in to your account using the Incognito Mode on your Browsers or the Private Browsing option on FireFox
I have also tested this app form my end, but it appears to be working properly:
Do let us know the results of the requested tests above. So that we may assist you better. Thank you.
I've tried private browsing, different connections, clearing the cache, different devices and all suggestions on this thread, and I am still not able to combine submissions.
It's still stuck in "fetching fields"
I was able to reproduce the problem with a copy of your form (Manassas Park - New Member Agreement )
Other forms, however, seem to work Ok.
I have escalated the issue to our developers so that they may provide further insight into the cause of this behavior.
We will update you on this thread on any developments.
Thank you for your patience.
thank you, let me know if there are any updates today. thank you!