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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Combined submission app error

    Asked by RogerYelvington01 on April 12, 2014 at 04:30 PM
    Stuck on fetching fields process and will not progress, please help thank you!Roger
    Page URL:
    http://combine.jotform.io

    Screenshot
    app submission app and
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    JotForm Support

    Answered by jonathan on April 12, 2014 at 07:07 PM

    Hi,

    Most of the time, hiccup like this is caused by browser's cache.

    Please try clearing first your browser's cache and retry again.

    Kindly inform us if issue persist.

    Thanks!

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    Answered by RogerYelvington01 on April 12, 2014 at 07:20 PM

    Thank you for your response - clearing the browser cache, jot form cache, and trying different browsers and devices did not fix the error I am recieving.

     

    Please advise, thank you!

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    JotForm Support

    Answered by Welvin on April 13, 2014 at 04:15 AM

    I wasn't able to replicate the issue described here. If you check the screenshot below, I was able to generate the combined fields into a CSV file:

     

     

    I would advise using your personal computer and use Google Chrome or Firefox.

    Thanks

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    Answered by RogerYelvington01 on April 13, 2014 at 02:13 PM
    Tried all suggestions - still an issue. Could you test from my end? Maybe how many forms I have is holding it up?
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    Answered by Cesar on April 13, 2014 at 02:34 PM

    For testing purposes, is it possible to try this app from a different internet connection, other than the one you generally access JotForm from? Or Maybe logging in to your account using the Incognito Mode on your Browsers or the Private Browsing option on FireFox

    I have also tested this app form my end, but it appears to be working properly:

    https://shots.jotform.com/cesar/screens/combinetest413.png

     

    Do let us know the results of the requested tests above. So that we may assist you better. Thank you.

     

    Related Articles:

    Incognito mode (browse in private) (Chrome)

    Private Browsing - FireFox

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    Answered by RogerYelvington01 on April 14, 2014 at 03:04 PM

    I've tried private browsing, different connections, clearing the cache, different devices and all suggestions on this thread, and I am still not able to combine submissions.

     

    It's still stuck in "fetching fields"

     

    Roger

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    JotForm Support

    Answered by TitusN on April 14, 2014 at 04:24 PM

    Hello Roger,

    I was able to reproduce the problem with a copy of your form (Manassas Park - New Member Agreement )

    Other forms, however, seem to work Ok.

    I have escalated the issue to our developers so that they may provide further insight into the cause of this behavior.

    We will update you on this thread on any developments.

    Thank you for your patience.

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    Answered by RogerYelvington01 on April 15, 2014 at 10:53 AM

    thank you, let me know if there are any updates today. thank you!