What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I will not be running another class for a while. How do I discontinue the monthly fee?

    Asked by Rochelle (Shelly) Young on April 14, 2014 at 01:53 PM

    I tried emailing you from the email that was on my paypal description but it was returned.

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    JotForm Support

    Answered by TitusN on April 14, 2014 at 03:03 PM

    Hello Shelly,

    Sorry about the bounced email.

    Please follow the directions shown in the illustration below to cancel the paid subscription:

    If you get stuck, let us know, and we shall cancel the subscription (#78345212) for you.

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    Answered by shellyyoung on April 14, 2014 at 09:22 PM

    Dear friends:


    Before I received your response I had talked to Paypal and they cancelled the payment.  I hope this was o.k. with you.  I'm glad I did because I don't understand the illustration.

    I like the jot form and hope to use it again in the future.



    Shelly Young


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    JotForm Support

    Answered by ashwin_d on April 14, 2014 at 11:54 PM

    Hello Shelly,

    Upon checking your account, I found that your subscription is not yet cancelled and your account is still premium. 

    I have now cancelled your subscription manually.  You will not be billed again, but your account will stay Premium until May 13, 2014 for the time you have already paid. 

    Thank you!