- Rochelle (Shelly) YoungAsked on April 14, 2014 at 01:53 PM
I tried emailing you from the email that was on my paypal description but it was returned.
- JotForm SupportTitusNAnswered on April 14, 2014 at 03:03 PM
Sorry about the bounced email.
Please follow the directions shown in the illustration below to cancel the paid subscription:
If you get stuck, let us know, and we shall cancel the subscription (#78345212) for you.
- shellyyoungAnswered on April 14, 2014 at 09:22 PM
Before I received your response I had talked to Paypal and they cancelled the payment. I hope this was o.k. with you. I'm glad I did because I don't understand the illustration.
I like the jot form and hope to use it again in the future.
- JotForm Supportashwin_dAnswered on April 14, 2014 at 11:54 PM
Upon checking your account, I found that your subscription is not yet cancelled and your account is still premium.
I have now cancelled your subscription manually. You will not be billed again, but your account will stay Premium until May 13, 2014 for the time you have already paid.