How many form submissions can I have

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    Jessica MacDonald
    Asked on July 28, 2011 at 02:22 PM

    I received an email (below) stating I have limit of 20 submissions and my forms will be disabled soon. Your website pricing section specifically says unlimited form submissions? So which is it? It's false advertising to say its unlimited but then disable after 20. Please explain. Email you sen't me below.


    Dear JotForm User,

    You have currently reached the limits of your account. Your forms will be disabled Friday at 12pm EST. Guest accounts are limited to 20 submissions per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

  • Profile Image
    Answered on July 28, 2011 at 02:52 PM

    Hi Jessica,

    Thanks for seeking our assistance regarding your concern. I searched for accounts linked to your email address and found out that you only have what we call a Guest account. I'm certain you don't have a JotForm username and password since this type of account doesn't require registration at all. Note that the Guest account is only given 20 regular submissions per month.

    You should convert your account into a Free account in order to enjoy the following free of charge:

    JotForm username and password
    100 regular submissions
    10 SSL submissions
    10 payment submissions
    100 MB file upload space
    unlimited forum support 
    unlimited number of forms  

    To do so, please click here for instructions on how to 'upgrade' to a Free account. Remember to ue the same email address so that the forms you created using the Guest account will be carried over to the new Free account.

    Please do not hesitate to contact us for any questions or issues you may have while using JotForm. We apologize for the confusion. Thanks again and enjoy using JotForm!



  • Profile Image
    Jessica MacDonald
    Answered on July 28, 2011 at 05:01 PM

    I created the upgraded free account. Thank you so much for the response. My fingers are crossed I hope it recognizes my email address and switches it over :-)




  • Profile Image
    Answered on July 28, 2011 at 05:09 PM


    Your new account registration appears to be successful. I can now see your form in the registered account. Congratulations!

    Should you have other questions or concerns regarding your account, please let us know. Enjoy your new Jotform account. Thanks!