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Add Sender Email not working? Or bug?Asked by nanoart on April 16, 2014 at 02:47 AM
I had try add my own sender emails, even i try different email but the notification never send out at all after add that.
But when i change back the sender email to "email@example.com, then i can reveive the notification again.
Even i do the Verify Email, but no any verification send to the email i put in also.
What is main problem that cause this, am i doing wrong setting at the Add Sender Email? Please refer as belwo for my setup screenshot.
Upon checking your email log details, I did not find any issue there. The email messages seems to be set successfully using your sender email "firstname.lastname@example.org". Please check the log below:
/var/log/jotform/smtpEMAIL.log:[16/Apr/2014:04:50:04 -0400] NoUserName SendMail to email@example.com from firstname.lastname@example.org Last-Form-ID : IP : 18.104.22.168 Form-ID: 22523837866463
I just sent you a test submission using your form and as per email logs, the emails were not sent because the we were unable to connect to your SMTP. Please check the log below:
/var/log/jotform/remoteSmtpEMAIL.log:[16/Apr/2014:07:38:35 -0400] FAILED remote SMTP to email@example.com, firstname.lastname@example.org from email@example.com Last-Form-ID : IP : 22.214.171.124 Form-ID: 21001943284445 Reason SMTP Connect() failed.
I would suggest you to please edit your custom sender email to ensure that SMTP host and port number you have mentioned in sender "firstname.lastname@example.org " is correct.
We will wait for your response.
Ok, i think i had put SMTP host and host number correctly. But really weird that it is not working.
Anyway i will request the host info from my email vendor and try again later.
Thanks for the replied.
You are welcome.
Do check with your correct SMTP details and get back to us if the issue persists.