- nanoartAsked on April 16, 2014 at 02:47 AM
I had try add my own sender emails, even i try different email but the notification never send out at all after add that.
But when i change back the sender email to "email@example.com, then i can reveive the notification again.
Even i do the Verify Email, but no any verification send to the email i put in also.
What is main problem that cause this, am i doing wrong setting at the Add Sender Email? Please refer as belwo for my setup screenshot.
- JotForm Supportashwin_dAnswered on April 16, 2014 at 07:46 AM
Upon checking your email log details, I did not find any issue there. The email messages seems to be set successfully using your sender email "firstname.lastname@example.org". Please check the log below:
/var/log/jotform/smtpEMAIL.log:[16/Apr/2014:04:50:04 -0400] NoUserName SendMail to email@example.com from firstname.lastname@example.org Last-Form-ID : IP : 18.104.22.168 Form-ID: 22523837866463
I just sent you a test submission using your form and as per email logs, the emails were not sent because the we were unable to connect to your SMTP. Please check the log below:
/var/log/jotform/remoteSmtpEMAIL.log:[16/Apr/2014:07:38:35 -0400] FAILED remote SMTP to email@example.com, firstname.lastname@example.org from email@example.com Last-Form-ID : IP : 22.214.171.124 Form-ID: 21001943284445 Reason SMTP Connect() failed.
I would suggest you to please edit your custom sender email to ensure that SMTP host and port number you have mentioned in sender "firstname.lastname@example.org " is correct.
We will wait for your response.
- nanoartAnswered on April 16, 2014 at 10:25 PM
Ok, i think i had put SMTP host and host number correctly. But really weird that it is not working.
Anyway i will request the host info from my email vendor and try again later.
Thanks for the replied.
- JotForm Supportashwin_dAnswered on April 17, 2014 at 06:18 AM
You are welcome.
Do check with your correct SMTP details and get back to us if the issue persists.