Suspended account(Scamming)

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    yinka awotona 
    Asked on January 01, 2022 at 03:44 PM

    Hi, I can't log into my account and I don't know why. I got an email from you yesterday saying that I had downgraded, which is not true and when I tried to click on the link in the email, the link didn't work. Could you please tell me what's wrong


    Thank you



  • Profile Image
    Billy_G
    Answered on January 01, 2022 at 08:58 PM

    Hello,

    I hope you're doing well and thanks for reaching out.

    Your account has been suspended because the form looks suspicious due to collecting private information. If you think this is a mistake, please email us the following information:

    1. The URL where your form is being used/embedded.

    2. Your website or any proof of affiliation to a legitimate institution.

    3. Share with us documents that will prove that you are authorized to offer such services.

    Send these details to reviewers@jotform.com with THREAD #3632255as the subject. Our relevant team will be taking care of your concern from there.

    Let us know if you need further assistance.