e.g., How can I create a successful survey form?

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    Asked on April 16, 2014 at 10:30 AM

    Patients will submit an enrollment form but I am not getting notification that they did.  How do I fix this?


    Thank you for your help!


    Kim Aldrich

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    Answered on April 16, 2014 at 11:17 AM

    Hi, I checked the email address used for submission notifications (kcaldrich@yahoo.com), and it is not in our bouce list. Have you checked your spam folder?. You may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com