What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I log in?

    Asked by Sarah Webb on July 28, 2011 at 10:08 PM

    I have set up a form and have received entries via my email address (sarah@vivenda.com.au) and I just did a test and received an email still. But I have just tried to log in and it isn't recognising my username/password and when I try to do the "Forgot password?" link  I put in my email address and it says no user has been found with this email address.


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    Answered by allanftd on July 28, 2011 at 11:39 PM

    Hi Sarah,

    Upon checking our records, we found a match for your email address but only for what we call a Guest account which doesn't require any registration. This is different from the regular JotForm Free account because you need to register in order to have one. 

    Please go to our Sign-up Page and fill out the form to register for a JotForm Free account. Just don't forget to use the same email address when registering so that the forms you created in your Guest account will be copied into your new Free account.

    Thank you for using JotForm!