Missing Submissions in excel spreadsheet, email notification received.

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    Millsy
    Asked on July 28, 2011 at 10:13 PM

    Dear Support,

    Im writing to you to query an issue we had with the submissions.

    We have a form set up along with a notification which goes to a dedicated email address which has worked great for us in the past.

    It has now come to our attention that we have had submissions come through to our email but do not appear on the spreadsheet.

    Missing submissions range from the 25.06.2011 to 21.07.2011.

    If there was any issues in this period, could you please let me know.

    Thank you in advance for your assistance.

  • Profile Image
    allanftd
    Answered on July 29, 2011 at 03:04 AM

    Hi Millsy,

    Thanks for bringing this to our attention. I was able to confirm the issue you described. I shall hand it over to our Tier 2 Support for further investigation and corrective action. Rest assured that we'll update you once findings become available.

    We apologize for anyinconvenience. 

    JOTFORM SUPPORT

  • Profile Image
    aytekin
    Answered on July 29, 2011 at 07:54 AM

    We have not had any issue during this period. Somebody who has access to your account or computer might have deleted the entries on the submissions page.

  • Profile Image
    Millsy
    Answered on August 01, 2011 at 12:50 AM

    Hi Aytekin,

    Thank you for getting back to me but, no that isnt the case as we keep all our submissions as a form of cross referencing.

    I guess we will now have to keep a close eye out on the email notification along with the submissions form just in case it happens again.

    Thank you and thank you allanftd

  • Profile Image
    allanftd
    Answered on August 01, 2011 at 01:03 AM

    You're welcome Millsy, please let us know if you need further assistance. Your friends at JotForm Support will be ready to assist you.

    Thank you for using JotForm!

    JOTFORM SUPPORT