Notification Email: PDF failed to attach but instead given a link to download

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    Asked on January 03, 2022 at 08:02 PM

    I've gotten a string of submittals that are not including the PDF.

    It just has the "Attachments: Please download the PDF attachment(s) of this email by visiting the following link(s)." message.

    Is there an issue with the PDF system at this moment?

    Submission ID: 5170612424326063429

    Submission ID: 5170605884329862493

    Submission ID: 5170597114325937164

    Samples from 2 different forms that are having the issue.


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    Answered on January 03, 2022 at 08:10 PM

    Hi there - Apologies for the inconvenience.

    I checked your form and see that it should send the PDF as an attachment. I also sent a test submission but PDF is provided as a link instead.


    Let me escalate this to our developers for fixing. Once we have updates to share, we'll inform you here.