Why am I getting "Login failed - SUSPENDED"?

  • Profile Image
    Kayla Burton 
    Asked on January 03, 2022 at 09:04 PM

    Hi! I was using Jotform today without issues and now it's logged me out and when I try to log back in it "says "Login failed - SUSPENDED". I reset my password and it's still giving me this error message. Can you please assist?

  • Profile Image
    Yau
    Answered on January 04, 2022 at 01:55 AM

    Hi,

    I need to ask our review team to check.

    They may advice on how to re-activate your account if that's at all possible.

  • Profile Image
    Yau
    Answered on January 04, 2022 at 05:25 AM

    Our colleague has re-activated your account.

    Our apologies for the inconvenience caused.

  • Profile Image
    Kayla
    Answered on January 04, 2022 at 09:04 AM

    Thank you! Do you know what caused it? I'd like to prevent it from happening again in the future.

  • Profile Image
    Nina
    Answered on January 04, 2022 at 09:33 AM

    Hi Kayla,

    I checked your forms and I can see that they are good and have not violated any of our Terms of Use.

    It could be due to SPAM or our phishing detector just mistakenly suspended your account. We apologize for the inconvenience.

    Anyhow, your account is active, and if you encounter any issues, feel free to reach back out to us.

    Best,

    Nina