What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submissions not coming through

    Asked by nefariousparity on April 16, 2014 at 06:34 PM

    Hi, I have had a few form submissions probably within the last hour or so not coming through. They hit submit, and it is supposed to email form. No emails, and I am also not seeing it in the submitted forms view.

  • Profile Image

    Answered by SugarGrits on April 16, 2014 at 07:26 PM

    Mine has been doing the same thing for a week now. some submissions come thru, others do not. Though I do see them on the form submissions, I can't tell if I am seeing them all. Very frustrating!!! 
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 16, 2014 at 09:11 PM


     Can you please kindly check the guide:  Email problems

    Please make sure none of the fields at the email notifier configuration are missing (showing "Please Select")

    Also, you can check and remove any email address from the bounce list

    How to remove your email address from bounce list



    Please follow up on your own thread here