File not opening

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    Ernesto Sicari 
    Asked on January 04, 2022 at 04:20 AM

    I received an email this morning, I’m assuming it’s in regards to a Covid test I took yesterday afternoon, I am not able to open the file, it’s says not available. Now I’m not sure if it’s just not available yet or something is wrong, please let me know!


    thank you

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    Kenneth_C
    Answered on January 04, 2022 at 04:35 AM

    Thank you for reaching support,

    This happens when the form owner disables access to uploaded files in their account.

    You may contact them to inquire about your submission.

    Let us know if you have any further questions.

    Best.