It doesn't work in my samsung folder device.

Amanda Yang
Asked on January 05, 2022 at 10:40 AM

It doesn't work in my samsung folder device. Too bad cannot attach a screenshot. It does in uploading the image, but once it's down upload, the image is gone. Not attached.

This is a re-post of a comment on How to Post Screenshots to Our Support Forum

Page URL:
https://www.jotform.com/help/438-how-to-post-screenshots-to-our-suppor<br/>t-forum/
Saeed

Jotform Support

Answered on January 05, 2022 at 11:23 AM

Hi there, our apologies for the inconvenience.
Do you see any error message when you try to upload an image to the forum? Can you please also share the details of your device?
I await your response. Let us know the details so that we can assist you further.
shanfeng
Answered on January 05, 2022 at 01:08 PM

Its actually also does not work for my chrom browser as well. So I can not attach any screenshot or gif.
Version 96.0.4664.110 (Official Build) (64-bit)
shanfeng
Answered on January 05, 2022 at 01:12 PM

I think screenshot will not help, here is a gif from my laptop. Hopefully, you guys can reproduce it.
https://drive.google.com/file/d/15Y9DY6kTBs14LtqB0vtPL_Y12Td7XSLA/view?usp=sharing
Also click the url icon(on the left of image) does not do anything. I was plan to link the image, but seems no popup.
Mightor

Jotform Support

Answered on January 05, 2022 at 04:09 PM

Hi,
Can you please try to use a different web browser and see if it makes any difference? Also try delete your cookies and cache.
Kind regards,
shanfeng
Answered on January 05, 2022 at 04:18 PM

Just attach the gif as it might be helpful. I have no intension to install another browser for QA work in Jotform. ^^ To me, not a big deal if can not be resolved. Just does not look nice as Chrom is a common used browser in windows.
Mightor

Jotform Support

Answered on January 05, 2022 at 08:12 PM

Hi,
I'm currently using Chrome and can't replicate the issue:
Please try clearing your cookies and cache and see if it will make a difference.
Kind regards,