How to Post Screenshots to Our Support Forum

February 19, 2024

When you post a question to our Support Forum, you get a reply via email. Users often reply straight from their emails and attach files, documents, or screenshots. However, our Support Forum doesn’t accept any of these email attachments, so to post them, please follow these steps:

Youtube Embed Poster: aQzWmMTi_yE
  1. Open the thread in your browser. If you got a reply via email, there should be a button at the bottom that says View this thread. Click that button to open your thread in a new tab.
View this thread button in Jotform support reply email
  1. Once you open your thread, scroll down until you see the Your Answer section.
  2. This is where you will reply. Click the Add Image button, as shown in the screenshot below:
Insert/Add Image icon in Jotform Support Reply thread
  1. Next, paste the image URL or upload the image from your PC. Click the Add button to post the image on your thread.
Add Image modal with the Image URL box and Upload Image area
  1. Finally, click the Post Answer button in the thread to send your reply, which includes the image.
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