When you post a question to our Support Forum, you get a reply via email. Most of the time, users reply straight from their emails and attach files, documents, or screenshots. However, our Support Forum doesn’t accept any of these email attachments, so to post them, please follow these steps:
- Open the thread in your browser. If you got a reply via email, there should be a button at the bottom that says View this thread. Click that button to open your thread in a new tab.
- Once you open your thread, scroll down until you see the Your Answer section.
- This is where you will reply. Click the Add Image button.
- Next, either paste the image URL or upload the image from your PC. Click the Add button to post the image on your thread.
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56 Comments:
Dear team, I forgot my pasword to Access Encrypted Submissions
please send me antoher link
It's very easy to use the jotform , it's guiding and easy to follow
Suspended account
Suspended? Locked out? Help!
I receive an error from jotform when I open the shared link to attach the requested information. I'm not sure if its due to my account being locked, but whenever I receive an email response and click "view this thread" at the bottom I receive an error message saying" Whoops!
Unfortunately, the page you were looking for could not be found...
I receive an error from jotform when I open the shared link.
I cannot open this URL Page link in safari and google chrome...
Form not loading. Cache was cleared incognito mode used and not loading.
Someone sent me an email about a application for a rental near me. I didn't know how to use the app so I fudged much of it because I didn't know who sent it. I don't know if it worked because I didn't
When I select view thread i get an error message saying it can't be found
this is the account that we cant access
Prezados não estou conseguindo acessar o Jotform e meu formulario informa que não foi encontrado ou desativado.
E eu não consigo acessar o suporte porque pede para fazer o login e não estou conseguindo acessar preciso de ajuda
I have set up our Patient portal app and I was hoping to link the form under prescription request to flow directly into our EHR via updox which is a hub for our patients to send messages etc. without adding to my nurses workload to log into jotform to have to check the days rx request forms. Is it possible to link the secure form to the address so that it can be sent directly into our secure environment or are we stuck with it dead ending in the jotform inbox.
I would like to know I'm not being scammed
Good evening, Upon trying to log in it looks like my account was auto-suspended.
What's the problem?
Is it possible to have the account re-activated?
How can I re-activate my account?
Thank you,
is anyone online? can you please disconnect mu monthly purchase prior without approval.
regards,
I can’t print screen from the PC I own in order to show what I’m asking you about.
Would Copy and paste suffice yes or no?
I can't get into my jotform page for now 3weeke I have order I can't get out because I'm locked out for some reason Password not working
I don’t think this is going to work. all of our information is confidential.
Is there a way to sort by tag
I cant process payments on my form can your team plase help
Hi there, thank you for your reply.
It looks like we are needing Teams, would this be something you could help with.
If so I would like prices etc and what i will need to do to get this set up.
I have around 10 staff that need to use jot form and we only have one account, every time someone logs in the staff member using Jot form gets kick out and I receive an authentication code to log in.
This is slowing my business down and we cannot work. I need this fixing immediately.
Can you help
Good day, Please someone hacked my email and logged into my jotform, created a form , and suddenly I found out that all my forms In it were suspended, please help me ?
Thanks for this interesting information!
Herzlichen Dank für den Support. Ich habe mein Konto wieder gefunden.
Freundliche Grüsse
Edith Baumann
I'm not able to utilize the form. Client answers no to the child tax credit and the next page still asks for information. I've tried to change the settings but it's all messed up.
Also when client selects no to business the next page requires information to be filled out. please help or I'm going to have to create a new Tax form and it's a busy time for me
It doesn't work in my samsung folder device. Too bad cannot attach a screenshot. It does in uploading the image, but once it's down upload, the image is gone. Not attached.
I have already downloaded screenshots of the problem I’m having getting access to my cell phone Jotform App
But here are the same screenshot messages I received from Jotform after I tried to LOGIN & change my password.
for some reason my email and usernames I typically use do not work to log into my account this it the url for my tables if you can help I would greatly appreciate it...
account accesse not correct
My private information from jotform it's on my YouTube channel please remove it
I think this was very good instructions was clear and understanding to me.
good image graph drop the image into the box
Hi I need help I struggle to view the forms that are sent to me via email
Can you see if I uploaded a picture
When you attempt to connect PayPal to jotform it is not allowing a log in via PayPal it continuously says thanks for signing up for PayPal even though I clearly click log in from the screen that jotform always gives. I have connected PayPal many times to jotform and have never had this issue. Do you know if any others have complained of not being able to properly connect PayPal
i already send you an apology message - this is an old account, not our main account. We don't use this anymore. Therefor I do not wish to upgrade this account. My main account is already a silver subscription account (paid for at august)
Please don't do more now.
I worked with in on and off and finally it seemed to work and inbox’s showed it was no longer locked. Not sure if it was me or something else, but all appears ok. Thank you so much for the reply and I’m sorry if you support time was wasted.
I am a new user?
This is the form number
I don't want to use stripe here because it is attached with a business account. Can I just send them an invoice?
It is not even giving you the option to use the PayPal options, it just is a blank page.
Hello,
I have a PDF already prepared which I tried to load as "original" and as PDF filler. I received an error message and it would not load. I can't attach the form because it is looking for a jpeg which this is not. Can I send this to someone?
Hi
Thanks for getting back
I have done a screen shot (hopefully) and sent it.
I basically want to allow users to choose a trip or tmultiple trips plus choose 1 or more tickets for their chosen trips and if possible calculate the total cost for payment online
Thanks
Graham
Ugggh! Please send me an email address. It is a word document and you only accept jpg, jpeg, png, gif
Why is Jot Form soooooo slooowwwwwww when it is working to upload my form submissions? This is event happening when I delete a form. It literally gets stuck working for more than 5 minutes each time. Why is this happening?
When people are registering it used to tell me what they were registering for. I accidentally click on delete filed and the hit undo. Now when people register it send me an email saying they registered but it doesn't tell me what they registered for. Here is a before and after shot of the email.
Sir my account was suspended from the last night. Kindly reactive my account as can as possible.
Thanks
Hi sir,
It is 10th now now but still my account is showing as quota full how can it be possible please clear it.
One more thing when ever somebody clicks our form we are getting two forms with same information please sort this also.
Hi, I am currently having problems with the multigrid. My form has a number of sections. GOOSeNECK SECTION, STABLE BLOCK A & STABLE BLOCK B seem to be affected. Here is my form.
As soon as some stables are booked OR Gooseneck Parking, the widget dissapears (please see screenshot). I have deleted the widgets and started again but to no avail.
i want to be able to use the form and be able to fill in different items, i dont want to have to go to jotform each time and add a new item and price
Can you see my screen shot I am unable to connect to stripe still moved it to live mode and now sending my screen shot link
Here is the screenshot of my PayPal account showing none of the payments received after 4-15-19 have went through
I have created a form and have set up "trigger mails" to send send to people that have completed the from.
The images in an emails can either arrive in an inbox embedded or still be referenced in other words the recipient needs to right click on the placeholder where the image needs to go and click on download image, this then downloads the image and seconds later displays where the placeholder frame is.
currently I can only get the mails that I build in Jotform to be referenced in the body of the mail.
How can I change this setting when creating the mails to arrive already in place (embedded) in the recipients inbox?
Hi,
I am a mortgage agent. I did not know I could not collect certain information. I took it off the form. Can you check to see if it is ok now and reactivate my form? Also, can you let me know what information I can or cannot put ?...
I took out credit info on form. Can you reactivate ? You should make a check list of things we an put on our forms if we are mortgage agents etc. Thank you
has there been a resolution to this?
I just tried to create pdf again and still get the same results as before
I got it. Thank you so much in advances and guidline :)
my question was answer thanks and goodbye