Problems with form information

  • pnursery
    Asked on January 5, 2022 at 3:46 PM

    Hi -

    1. In my form Portland Nursery Questionnaire I have sections that require a checkbox answer. These answers are not showing up in the 'results' that are sent to me.
    2. Can the results come to me in the form of a pdf.. I have made a pdf but can't figure out how to indicate it should be emailed to me.
    3. When i get the results, they appear in an email from Jotform vs my company. It appears with the info at the bottom 'now create a jotform of your own'
    4. I created the form before we upgraded - does that have anything to do with it?

    thanks, theresa

    theresa@portlandnursery.com or tleonard2@icloud.com



    Jotform Thread 3642679 Screenshot
  • Jeanette JotForm Support
    Replied on January 5, 2022 at 10:03 PM

    1- To answer the first question:

    Open the Email notification option and go to the ADVANCED tab,

    then Disable the Hide Empty Fields option

    2- To answer the second question

    Please enable the PDF attachment option

    1641437416 61d658e81698b Screenshot 10


    3- I have removed the bottom in the email body.

    4- The only thing that cannot be removed is the Jotform branding at the bottom of the email body, but once you upgrade, it can be removed.

  • pnursery
    Replied on January 7, 2022 at 3:19 PM

    i'm getting frustrated. So, I did what you said and things started working. Now they aren't working again. i've checked the settings. I've cloned the form to start over.

    2 problems:

    1. the select fields are not showing up in the email.
    2. the subject for the email is filling in with a form answer

    Can you look at my form? https://form.jotform.com/220065363726150


  • Jeanette JotForm Support
    Replied on January 7, 2022 at 4:55 PM
    1. I would recommend you to delete the current email notification and re-create it
    2. The subject is set up to show the Form Title and the Full Name , every time someone fills the form out, it show their name, isn't it the desired functionality you were expecting to? You can simply delete or edit it and put the desired subject at the email setting

    1641592524 61d8b6ccde35c Screenshot 10

  • pnursery
    Replied on January 8, 2022 at 2:46 PM

    Hallelujah -- that fixed things. Also, the other issue i was having was not the subject (which was fine) but rather the 'from' field showing up with an answer from the form.. it worked ok now. I'm not sure how to change it from coming from 'Jotform' as a notification, but i was able to change it for the autoresponder.

    Thanks again. happy new year!