Email Notification: Missing Notification and Autorespnse from the form

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    AVAcats
    Asked on January 05, 2022 at 07:55 PM

    Hi there,

    Our autoresponder and notification emails have disappeared from our adoption application form. I made a change several hours ago to remove one email address from one condition, but I did not modify the autoresponder or notification emails. We are still receiving the emails with the completed forms, but now the subject is blank etc.

    The revision history does not include the change I made earlier today (the last change noted is from July, but at the top of the screen it indicates "Last edited at 4:58pm"), so I don't know how to revert today's change in case that somehow disrupted the autoresponder/notification.

    Help!

    Lisa



  • Profile Image
    Norwyn
    Answered on January 06, 2022 at 02:35 AM

    Hi there, Lisa!

    Hope all is well.

    We apologize for the inconvenience. What is the email address that you removed in the condition? I logged into your account and found no email notification set up there. But I was able to check the email logs from the submissions table and it shows that there were forwarded emails to the previous submissions. Could you try adding the notification again and check if it works without any errors?

    Let us know how it goes.

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    AVAcats
    Answered on January 06, 2022 at 08:20 AM

    Hi Norwyn,

    I can try to redo the notification and autoresponder emails. My challenge is that they were set up years ago so I just hope I get it all back to the way it was.

    Thanks!

    Lisa

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    Roneet
    Answered on January 06, 2022 at 08:33 AM

    We are sorry for the inconvenience this has caused.

    Let me escalate the issue to our backend team.

    We will update you once we have news on this.

    Thanks.

  • Profile Image
    AVAcats
    Answered on January 06, 2022 at 08:46 AM

    Hi Roneet,
    That would be great if there is a way to revert it so I appreciate the investigation.

    Lisa

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    Roneet
    Answered on January 06, 2022 at 08:53 AM

    Hello Lisa,

    I have opened a ticket regarding the issue you experienced.

    Our backend team will investigate the issue further. This could take some time.

    We appreciate your patience.

    Thanks.

  • Profile Image
    AVAcats
    Answered on January 08, 2022 at 08:50 PM

    Hi Roneet, I have managed to recreate the notifications and autoresponder, so there is no need for your team to investigate. I am still playing with the formatting of the emails as those are appearing differently than our previous notifications (and differently than our others) but that's not a major concern.

    Thanks,

    Lisa

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    Roneet
    Answered on January 08, 2022 at 10:14 PM

    Hello Lisa,

    Thanks for letting us know.

    So we are closing the ticket. Please let us know if you experience any further issues.

    Thanks.