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Deb_LeesAsked on January 6, 2022 at 12:59 AM
Hello,
I have created a new form by cloning the original form we were using.
The form opens fine when i publish but after submitting, it submits with the correct data in the submission view but once downloaded to a PDF it has old data from our original form and is all wrong.
Please helps ASAP
Can you please email nathan@eastcoastgaragedoors.com.au
Page URL: https://form.jotform.com/220050339635853 -
Norwyn JotForm SupportReplied on January 6, 2022 at 4:15 AM
Hi there,
Hope all is well.
I cleared your form's cache to refresh the data in the forms please check if you are still getting the incorrect data in PDF. If yes, please try deleting the existing PDF document and creating a new one so we could check if this is a document related-issue. Please see the demo below on how you can delete the existing PDF file and create a new one:
Let us know if you need further assistance.
Cheers!