Different items.

  • ateliersitemkt
    Asked on January 6, 2022 at 9:35 AM

    Hi, Could you help me with a case?


    A customer chose an item on our form and in the confirmation email I received another item.


    See that the email he received for confirmation and the email we received at the company has different items.

    Jotform Thread 3644851 Screenshot
  • Saeed Support Team Lead
    Replied on January 6, 2022 at 10:34 AM

    Hi there - Thanks for reaching out to support.

    As I understand, you are referring to the Notification and Autoresponse emails in the attached screenshot.

    If this is the case then let me inform you that I have found this difference is found in your Notification and Autoresponse template emails. See the screenshots attached below:

    1641483014 61d70b069ce9c Screenshot 10

    1641483028 61d70b14292a6 Screenshot 21

    You need to make changes in your email template for Notifications and Autoresponders. You can update/change the email template for notification/autoresponders as shown in the following guide.

    Complete guide 👉How to Edit the Email Template for Notifications and Autoresponders

    I hope this helps. Let us know if you need further assistance.