Missing submission data on some forms

  • Profile Image
    BalanceChiro
    Asked on January 06, 2022 at 12:07 PM
    Now, I also sent in a question regarding some of my forms not being
    accessible. Will I continue to have access to forms that have already been
    filled out? I have several forms I need to download, but they are not
    showing up on our forms, just says "Submission 1" "Submission 2" etc with
    no data. For all of 2021.
  • Profile Image
    Gilbert_P
    Answered on January 06, 2022 at 12:22 PM

    Hello,

    As mentioned, I have moved your concern to this thread. Going back to the issue, is this happening on all your forms or just on certain forms? Can you please provide us with the URL of the forms where this issue is happening? You can check this guide for more details on where you can get the form URL: https://www.jotform.com/help/401-where-to-find-my-form-url/

    Also, are the data missing when viewing them either in the Inbox or Tables? Even if we refund and cancel your subscription, your account will be downgraded to a free account but you should still have access to your forms and their data.

  • Profile Image
    BalanceChiro
    Answered on January 06, 2022 at 12:33 PM
    It is just our form Adult Patient Intake Form. This is the url
    https://hipaa.jotform.com/70995717899179
    Here is the inbox url https://hipaa.jotform.com/inbox/70995717899179 We
    cannot access any submissions on this form since Jan 29, 2021. This is the
    ...
  • Profile Image
    Sheena_M
    Answered on January 06, 2022 at 02:25 PM

    Hi there,

    Since your account is HIPAA-enabled, we cannot access your account.

    Can you please provide a sample of Submission ID's that we can check on our end?

    Where to Find the Submission ID

    We look forward for your response.

    Warmest,

    Sheena

  • Profile Image
    BalanceChiro
    Answered on January 06, 2022 at 02:55 PM
    so when I went to find the submission number, and followed the directions
    sent, I was able to access the forms I was missing. Its all just very odd,
    and not incredibly explanatory how to get to the forms. Now that I know
    how to access them, I think we are ok.
    ...