PDF to Email is not working on the Thank You Page

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    EndSolutions_2022
    Asked on January 06, 2022 at 04:33 PM

    Hi There....

    I have a Safety Document that I want people to read and sign. I also want them to have access in both a download - which is working correctly - and ad PDF to email - which is NOT working at this point on the THANK YOU Page. I click on the button and it does not redirect me to my email

    The download button works great. I have done that numerous times. So I do not know what I am doing wrong regarding the PDF to email.

    I do not like have the PDF looks when I use the "attachment" process since it changes what the form looks like. I want the form to look exactly the same for everyone.

    I really like that these options are located there, so they HAVE to hit Submit before they can get a copy of the form. That way in ensures that they actually send the form to me.


    Thank you

    Paulette

  • Profile Image
    Mike_G
    Answered on January 06, 2022 at 09:23 PM

    We would like to apologize for any inconvenience. To my understanding, you are referring to this option that adds a button on the Thank-you page of your form, which will allow respondents to send the PDF copy of their submission to their email address.

    1641522160_61d7a3f078d0b_zt220106_211712

    1641522175_61d7a3ffc7290_zt220106_211738

    Please give me some time to test the issue you are having and I'll get back to you on this ticket with my findings as soon as possible.

  • Profile Image
    Mike_G
    Answered on January 06, 2022 at 09:43 PM

    Apologies for any delays. I have tested a cloned version of your form and I was able to reproduce the issue on my initial test. When I clicked the "Send PDF as Email" button on the Thank-you page of my test form, nothing happens and if I'm understanding your concern correctly, that is the issue you are also having on your end.

    To resolve the issue, I tried to disable the options to show a Download and Send as Email button on Thank You page under the Settings tab of the builder page first and then enabled it again.

    1641523314_61d7a87230b4f_zt220106_214156

    That worked on my test form and I would suggest that you also try it on your end.

    1641523340_61d7a88cc9adc_zt220106_214200

    Please give it a try and let us know if you need any further assistance.