Form Collapse Rendering issue in IE9

  • Profile Image
    waggeneredstrom
    Asked on July 29, 2011 at 02:37 PM

    I am running into some issues with the form collapse feature in JotForm rendering incorrectly in IE9.  Is this a known issue you are working on, or do you have any reccomendations for fixing?  I used the standard embed code for this, and also tried embedding the iframe code, neither fixed the issue. 

    Thanks for your help in fixing this problem. 

    Sean

     

     

  • Profile Image
    NeilVicente
    Answered on July 29, 2011 at 02:53 PM

    Hi,

    Does this problem occur only when you embed the form? Can you please try opening your form's direct url - http://www.jotform.com/form/11104632210 -  under IE 9 and see if it is still the same?

    We'll await your response. Thanks!


    Neil

  • Profile Image
    waggeneredstrom
    Answered on July 29, 2011 at 03:01 PM

    Hi Neil,

    That link seems to render fine.  So it seems to be an issue just when the form is embedded. 

     

    Sean

  • Profile Image
    NeilVicente
    Answered on July 29, 2011 at 03:28 PM

    Sean,

    That certainly seems odd. Can you try clearing your browser's temporary internet files? Press Shift, Ctrl, and Delete keys in your keyboard all at the same time to bring up the options screen for deleting temporary internet files.

    If it fails to resolve the problem, try re-embedding your form using Source embed codes.

    To get your form's Source embed codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click Source



    4.  Copy the codes provided in the succeeding screen

     

    Please update us with your results. We'll standing by for your responses. Thank you.


    Neil