What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Collapse Rendering issue in IE9

    Asked by waggeneredstrom on July 29, 2011 at 02:37 PM

    I am running into some issues with the form collapse feature in JotForm rendering incorrectly in IE9.  Is this a known issue you are working on, or do you have any reccomendations for fixing?  I used the standard embed code for this, and also tried embedding the iframe code, neither fixed the issue. 

    Thanks for your help in fixing this problem. 

    Sean

     

     

    Page URL:
    http://newsroomupdate.waggeneredstrom.com/

    Screenshot
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    JotForm Support

    Answered by NeilVicente on July 29, 2011 at 02:53 PM

    Hi,

    Does this problem occur only when you embed the form? Can you please try opening your form's direct url - http://www.jotform.com/form/11104632210 -  under IE 9 and see if it is still the same?

    We'll await your response. Thanks!


    Neil

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    Answered by waggeneredstrom on July 29, 2011 at 03:01 PM

    Hi Neil,

    That link seems to render fine.  So it seems to be an issue just when the form is embedded. 

     

    Sean

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    JotForm Support

    Answered by NeilVicente on July 29, 2011 at 03:28 PM

    Sean,

    That certainly seems odd. Can you try clearing your browser's temporary internet files? Press Shift, Ctrl, and Delete keys in your keyboard all at the same time to bring up the options screen for deleting temporary internet files.

    If it fails to resolve the problem, try re-embedding your form using Source embed codes.

    To get your form's Source embed codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click Source



    4.  Copy the codes provided in the succeeding screen

     

    Please update us with your results. We'll standing by for your responses. Thank you.


    Neil