What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by mcantoni on April 19, 2014 at 12:11 PM

    I upgraded and paid for it by the form still doesn't work. It says it's over quota. user: mcantoni

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    JotForm Support

    Answered by ashwin_d on April 19, 2014 at 02:00 PM

    Hello mcantoni,

    I'm sorry for the trouble caused to you.

    I did check our records but could not find any payment details from your. Please share the order number of your subscription payment and we will take a look why your account was not upgraded.

    We will wait for your response.

    Thank you!