Specific Email Notification Not Working

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    smokerpete
    Asked on April 19, 2014 at 05:24 PM

    I am using 3 JotForms on my client's website:  http://www.smokinyankeesbbq.com and on each form I have an email notification going to 2 or more email addresses separated by a comma and space.  Testing each form sends an email notification to me, the developer, at pete@smokinpetebbq.com with no problems.  The problem is that no matter what I do and/or try I cannot get an email notification sent to my client at bjuencke@ymail.com

    You can see below that the email notification is being sent to me but not to my client!  Is there an issue/problem with ymail.com?  Please help cause this is impacting her business.  Her ymail.com worked once.

    Thanks for your help

    Pete

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    Cesar
    Answered on April 19, 2014 at 11:59 PM

    The Email: bjuencke@ymail.com  appears to have been added to our Bounce List. Reason as to why the emails are not being recevied. I have since removed the email from the list. Do verify if emails are being recevied by performing a submission on the form.

     

    Result: bjuencke@ymail.com is IN the bounce list

    Reason(s) : spam

     

    Do make sure that JotForm emails are whitelisted and not being flagged as spam.

    Do let us know if the issue persists. Thank You.

     

    Related Article:

    -How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

  • Profile Image
    smokerpete
    Answered on April 20, 2014 at 12:51 PM
    Thank you for your help Cesar but I submitted requests from each form on
    my client's website and she is still not receiving email notifications:
    Here's what I sent her after I submitted 3 separate requests:
    * /I just sent 3 requests: wedding Order Form, Catering Order Form,
    and a Contact Us request./
    * /Did you receive any of these 3 requests? I did but I don't see
    you on the recipient list which makes me want to believe that you
    are still not getting these requests./
    * /Let me know. If you're still not getting any emails then I need
    to contact JotForm again and get some more answers./
    Here is her response: /I only got this email (the one I sent her to ask
    if she received notifications). Nothing else. I feel so left out 💔/
    Please help to fix this issue as it is impacting her business. Just
    curious: Why/how was her email address of bjuencke@ymail.com placed on
    your Bounce List? Right now changing her email address to a different
    provider is not an option.
    Thank You
    Pete
    ...
  • Profile Image
    Cesar
    Answered on April 20, 2014 at 01:02 PM

    It appears the email has been placed again on the bouncle list. I have removed the email address from the list again. Please make sure that your client puts norepl@jotform.com on their safe list. If they continue to be rejcted as spam. Their email address will continue to end up on our bounce list. They may also need to speak with their Email Service Prrovider to make sure they are not blocking our emails in general.

    Do let us know if you need further assistance. Thank You.

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    smokerpete
    Answered on April 21, 2014 at 11:31 AM
    Thank you for your help. Everything is now fixed on my client's end.
    Turns out that ymail (Yahoo mail) does not have a " Safe List " option.
    What I had to do was add noreply@jotform.com to the 'Contact' list. As
    long as the address is in the Contact List it will not block it. Once I
    performed this task everything began working again.
    Please close this support request. Thanks again.
    ...
  • Profile Image
    ashwin_d
    Answered on April 21, 2014 at 12:43 PM

    Hello smokerpete,

    Thank you for getting back.

    I am glad that it is working fine for you.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    Helanie
    Answered on May 15, 2014 at 02:53 PM

    I have the same problem described in "Notifications go to wrong person" posted today.

    Please help!