Your Services

  • Profile Image
    Amanda Doty 
    Asked on January 07, 2022 at 10:04 AM

    Good morning,

    I recently saw a reference form given to us by a former employee using JotForm. I am very interested in this product but would like to ask a couple of things:

    1) Where is the information obtained kept? Am I provided the reference back as soon as it arrives? Does it live on a server with your company?

    2) How many people from our company can have access to these reference forms or information?

    3) How is people's information protected through your service?


    Thanks for your help!

    Amanda

  • Profile Image
    Gilbert_P
    Answered on January 07, 2022 at 10:54 AM

    Hello Amanda,

    Thank you for reaching out to us.

    To answer your questions:

    1) Where is the information obtained kept? Am I provided the reference back as soon as it arrives? Does it live on a server with your company?

    Information is kept in our Jotform data centers which are located in the US (IOWA, Virginia) and EU(Germany, Frankfurt). We use both Google Cloud and Amazon Web Services to implement the best security practices.

    1641569688_61d85d983ed91_

    2) How many people from our company can have access to these reference forms or information?

    If you are referring to your account's data, the account owner can download and export all of the data by going to his Account's Data page.

    1641570228_61d85fb4eb8ae_

    The account's data can only be accessed by the account owner after logging in to his/her account. However, if you want other people to be able to access your form's submission data, you can easily share the submission Inbox and Tables either through a link or through invitation by email

    1641570504_61d860c8a1b36_

    3) How is people's information protected through your service?

    We ensure the privacy and security of your data with high-grade security features such as: 256 Bit SSL, Form Encryption, PCI Certification, GDPR Compliance, CCPA Compliance, HIPAA Compliance, Spam Protection, and Form Privacy

    You can check this page for more details about how Jotform stores users' data and keep it private and secure: Jotform Security

    Let us know if you have any other questions or concerns.

  • Profile Image
    lmgfinanceandtax958
    Answered on January 07, 2022 at 11:10 AM

    Girl

    go to contigo because these folks are a joke plus their format looks better and they have better customer service

    These folks will seal your stuff and never get InTouch w you. Just bots

  • Profile Image
    Harvey_N
    Answered on January 07, 2022 at 12:02 PM

    Hello @lmgfinanceandtax958,

    I have moved your concern to a new thread to avoid confusion. Please refer and respond through there.

    https://www.jotform.com/answers/3648669

    Thank you.