Jotform Mobile Forms: User-Contributed Dropdown not showing in Offline Mode

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    Asked on January 07, 2022 at 03:13 PM

    I have a form that has multiple user-contributed dropdown widgets no longer working offline. As long as I stored the data the dropdowns used to work offline even though you were not able to add new information. As of a month or 2 ago the dropdown box no longer shows when offline.

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    Answered on January 07, 2022 at 09:50 PM

    Hi there - Apologies for the inconvenience.

    I checked your form and see that your User-Contributed-Dropdown widgets are only set to show when a specific condition was met. For example, your Second Material Ran EC Slag field is only set to show when the below condition is met.


    Could you confirm if the condition is met yet they still no longer appear offline on mobile? Kindly share a screenshot as well for us to see the issue from your perspective.

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

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    Answered on January 10, 2022 at 08:08 AM

    That is correct. Even when the conditions are met the dropdown still does not show in off1641820107_61dc2fcb727f2_Screenshot_2022line mode.

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    Answered on January 10, 2022 at 09:35 AM


    I've reproduced the issue in a clone of your form but was unable to reproduce it in a clean, test form.

    I have tried some possible fixes, but they did not work - I will be forwarding this issue to the developers.

    We will let you know in this thread once it is resolved.

    I apologize for the inconvenience.

    Thank you for your patience.

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    Answered on January 10, 2022 at 10:17 AM

    Thank you