Jotform Mobile Forms: User-Contributed Dropdown not showing in Offline Mode

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    fritzconnections
    Asked on January 07, 2022 at 03:13 PM

    I have a form that has multiple user-contributed dropdown widgets no longer working offline. As long as I stored the data the dropdowns used to work offline even though you were not able to add new information. As of a month or 2 ago the dropdown box no longer shows when offline.

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    Sonnyfer
    Answered on January 07, 2022 at 09:50 PM

    Hi there - Apologies for the inconvenience.

    I checked your form and see that your User-Contributed-Dropdown widgets are only set to show when a specific condition was met. For example, your Second Material Ran EC Slag field is only set to show when the below condition is met.

    1641610097_61d8fb7101ce7_

    Could you confirm if the condition is met yet they still no longer appear offline on mobile? Kindly share a screenshot as well for us to see the issue from your perspective.

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

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    fritzconnections
    Answered on January 10, 2022 at 08:08 AM

    That is correct. Even when the conditions are met the dropdown still does not show in off1641820107_61dc2fcb727f2_Screenshot_2022line mode.

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    Michal
    Answered on January 10, 2022 at 09:35 AM

    Hello!

    I've reproduced the issue in a clone of your form but was unable to reproduce it in a clean, test form.

    I have tried some possible fixes, but they did not work - I will be forwarding this issue to the developers.

    We will let you know in this thread once it is resolved.

    I apologize for the inconvenience.

    Thank you for your patience.

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    fritzconnections
    Answered on January 10, 2022 at 10:17 AM

    Thank you