Why are some of my customers getting "malicious site" warning when attempting to open a jotform?

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    Chacole
    Asked on April 21, 2014 at 09:37 AM

    Some are fearful to click "continue to site". On this page http://www.wmsga.org/index.php/tri-state/ if they try to open Tri State on-line or print app they get the warning. It has happened to me but I have confidence that your site is safe. How can we clear this up and give my customers confidence that all my forms are save?

    FYI I use Noton Internet security as my firewall.

    The link below  is a page is 99% Jotforms so you can see I really need my clients to feel safe.

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    Welvin
    Answered on April 21, 2014 at 11:01 AM

    This is an issue with our domain jotformpro.com, your form belongs to this domain. We have this issue a few days ago and we contacted Norton for whitelist process and upon checking, the issue is already resolved. You can check it here:

    https://safeweb.norton.com/report/show?url=jotformpro.com

    To fix it, please clear your browsers cache and cookies for Jotform. Advise the same method to your customers.

    Thank you.