My account got suspended right in the middle of a critical registration!!

My account got suspended right in the middle of a critical registration!! I'm not sure why. Please whitelist asap! This is urgent

Hello Jerome,

Thank you for reaching out.

I have reactivated your account, it seems that it was a false positive from the system.

We apologize for the inconvenience.

Best regards

Hi Gaetan! Thanks for the quick response. We're expecting 50 more registrations but my account has already reached 72 submissions. Would it be possible to to extend my limit to 150 for this form? If this works, I can convince the org to upgrade to Bronze!

Hello Jerome,

You can increase your monthly limit for free by completing any of the listed tasks in this page.

https://www.jotform.com/myaccount/increase-limits

Please let us know if you need further assistance, we are happy to help.

This is urgent! I will do all those activities after my job is done. We've already lost a lot of time due to jotforms's untimely suspension

We apologize for the inconvenience, Jerome.

Please try and reach back out to us if you need further assistance.

Thanks!

May I know the cause of the false positive suspension so I can prevent it next time? It was a royal mess up today. Very unfortunate.

Our team periodically reviews forms and suspends those that have suspicious activity, and on top of that, we also have a phishing detector that automatically suspends the account for SPAM and other causes.

Again, we apologize for the inconvenience if your account was affected by this.

Best,