What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do you make online donation forms secure?

    Asked by marionpolkfoodshare on April 21, 2014 at 01:39 PM

    We have created a online giving donation form to our website. It does not seem secured. Where is the information stored securely for us to access the credit card information? 

    Do we need to purchase an SSL Certificate? Look forward to hearing from you. 

    Thank you.

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    JotForm Support

    Answered by Welvin on April 21, 2014 at 03:23 PM


    Here's how you can secure your form: How-can-I-receive-SSL-Submissions. This feature works independently, meaning, you do not need to buy an SSL Certificate for your website in order to use this.

    Just one thing with regards on setting up your form, if you want to collect a payment, we recommend using our Payment Integration instead.  Manually collecting credit card information or a like using our basic fields are not permitted. It's against our Terms of Use, under Phishing. All data that will be collected using our basic fields would come as a text which is not safe for your customers transmitting their private information. We highly discourage your from creating such form to avoid issues to your account. We have an automatic phishing filter and a form reviewers that can suspend your account anytime.

    Thank you and we hope you understand this concern.