What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have not received any Jotform leads in over a week. Is our credit card information still up to date? What can I do to rectify this problem?

    Asked by Kyle Harrison  on April 21, 2014 at 05:49 PM

    Our office usually receives daily Jotform notifications, but recently, we have not had any. Our last email was on April 10th. 

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    JotForm Support

    Answered by jonathan on April 21, 2014 at 09:49 PM

    Hi Kyle,

    You can check on your account if the e-mail address is bounce listed. One of possible reason for e-mail to stop coming is if its blocked.

    Use this guide to do this



    Inform us if issue remains.