Someone has hacked my account and I no longer have access. My whole business is run through jotform. I can’t access anything.

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    kreationzdance
    Asked on January 10, 2022 at 02:46 AM
    Hello,

    Someone has hacked my account and I no longer have access. My whole business is run through jotform. I can’t access anything, including support, and I am so worried that all of my clients personal details have been stolen!

    Please help ASAP!!!!!

    Regards,

    Kristen Morton
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    Norwyn_E
    Answered on January 10, 2022 at 02:51 AM

    Hi there,

    Hope all is well.

    As I checked, the account is suspended from the system. I have submitted this to our review team so they could further check as to whey the account was suspended. Once they have an update, we will send you a message via this same thread.

    We appreciate your patience in the meantime.

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    Norwyn_E
    Answered on January 10, 2022 at 03:58 AM

    Hello again,

    Thanks for your patience.

    We apologize for the inconvenience caused by this. Our team reactivated your account from being suspended. You should be able to access the forms from your account and continue on your transactions.

    In case you need further assistance, please do not hesitate to let us know.

    Cheers!