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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Custom widget: Unable to submit form with its secure URL.

    Asked by mikesazlimo on April 21, 2014 at 11:28 PM
    thanks but my forms are not working?????
    http://limosarizona.com/az-hotel-concierge-reservation1.html
    username = mikesazlimo
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    JotForm Support

    Answered by ashwin_d on April 21, 2014 at 11:28 PM

    Hello mikesazlimo,

    Upon checking your web page where you have embedded your form, I found that it is not working. I tried to submit your form but it just says "Please wait..".

    I also checked your form with its direct URL and found it to be working as expected. It seems that your form is not working only when your form is accessed with it SSL / secure URL. Can you please confirm which widget you are using in your form? It seems that because of this widget, your form is not working on a secure URL. Please confirm which widget you have used in your form and what is the use of this widget. We will try to solve this issue.

    As your form is already live, I would suggest you to remove the widget and your form should work normally.

    We will wait for your response.

    Thank you!

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    Answered by mikesazlimo on April 22, 2014 at 08:41 AM

    I am using the Custom Unique IDs.  I need help with this I ujust tryed to make a new Custom Unique IDs. and it strill not working. I used to how  to http://www.jotform.com/help/79-Add-Custom-Unique-IDs-to-your-Form-Submissions

     

    thanks for your help,

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    JotForm Founder

    Answered by aytekin on April 22, 2014 at 09:30 AM

    I have assigned this ticket to one of our developers. We will look into the form and get back to you ASAP. 

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    Answered by mikesazlimo on April 22, 2014 at 12:01 PM
    thanks so much.
    ...
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    Answered by mikesazlimo on April 22, 2014 at 12:06 PM

    I just set up a dropbox account but I don't understand why it is need I was using the from just fine before I upgrade my jotform account. 

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    Answered by cettox on April 22, 2014 at 12:24 PM

    The problem is that you have used a custom widget (named "mon.ki ID") which is not developed by JotForm team, and it was causing problems on secure forms, i.e. trying to load HTTP resources when in fact the page and all resources must be fetched from HTTPS.

     

    Since we did not develop the widget causing problem, we cannot help you directly. I suggest you not to use that specific widget. Thanks.

     

     

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    Answered by mikesazlimo on April 22, 2014 at 12:41 PM
    ok then how can give users a unique ID after filling out the form, As I
    said befor it was working before I upgrade my plan with jotform.
    Thanks so much for your help,
    ...
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    Answered by cettox on April 22, 2014 at 12:44 PM

    The problem is not caused because of an custom unique ID, it is due to a widget called "mon.ki ID".

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    Answered by mikesazlimo on April 22, 2014 at 12:51 PM
    I am using the custom unique ID I net a fix.
    ...
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    Answered by mikesazlimo on April 22, 2014 at 01:11 PM
    If you can not tell me how I can get a unique id on my form then I will not
    need the upgrade as I though. I will have to find another way to get a form
    that will do what I NEED! As I have said it did work now it wont!
    Please help me as I do like using jotforms I have for over five year I hope
    I don't need to look else wea.r
    ...
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    JotForm Support

    Answered by TitusN on April 22, 2014 at 02:47 PM

    Our developer has recieved your message and shall respond.

    Thank you for your patience towards this.

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    Answered by cettox on April 22, 2014 at 02:53 PM

    Hello again,

    As I checked your form you have set-up our "Unique ID" hidden field which is "Reservation Confirmation".

    What I mean that, won't it kind of what you want? And secondly the custom widget I talked about is not developed by jotform, and it is responsible for breaking up of your form on HTTPS.

    I think our Unique ID field is pretty enough for your current usage. Can you confirm this?