PDF form that is attached to email is not the same form that is online

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    AnimalERCare
    Asked on January 10, 2022 at 01:41 PM

    Hello,


    My name is Jazzy and our pdf form that is being emailed does not match the online form that was submitted.


    https://www.jotform.com/build/213646051876157


    I created this form by copying one of our others and have checked all the settings and am not sure what is causing the issue. The form that is being emailed is the old one that I copied from. Please let us know how we can help.

    Thanks,

    Jazzy

  • Profile Image
    Jovanne_A
    Answered on January 10, 2022 at 05:06 PM

    Hi Jazzy, thank you for contacting support.

    Can you please try creating a new PDF document and removing the old ones to avoid confusion? You can do that by navigating to PDF Editor. See the image attached:

    1641852245_61dcad556ac42_

    After doing that, please make sure that the PDF Attachment will be updated to the newly created PDF document.

    1641852303_61dcad8f1a115_

    Once this is set up, you can try sending a test submission and see if the PDF attachment matches to the newly created one.

    Please give it a try and let us know if you need further assistance.

    Thank you.