I need to change my password. The emails to me to link to new password have not been getting through to my gmail. suxanadu@gmail.com

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    suxanadu
    Asked on January 10, 2022 at 03:01 PM
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    Rose_A
    Answered on January 10, 2022 at 05:27 PM

    Hi,

    Can you please check if the email is in your spam/junk folder?

    If you don't have it there, please contact your email service (gmail) provider and ask them to accept emails coming from Jotform regardless of the IP Address being used. This is to ensure that all legitimate emails coming from Jotform and AmazonSES (our email service providers) will be recognized and accepted by your email service provider. 

    Thank you,

    Rose