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rutheckerdhallAsked on April 22, 2014 at 10:11 AM
Can someone look at my settings? The jotform is sending to an e-mail address that is not even part of the recipient list for form notifications.
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NeilVicenteReplied on April 22, 2014 at 10:52 AM
What is the name/ID of the form you are having problems with?
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rutheckerdhallReplied on April 22, 2014 at 11:01 AM2014-15 Broadway Season Enrollment Form
Matthew Cohen
Digital Media Manager
Ruth Eckerd Hall, Inc. I Capitol Theatre
1111 McMullen Booth Road | Clearwater, FL 33759
e: mcohen@rutheckerdhall.net | p: 727.724.5373 I c: 727.743.2688
Tickets: Ruth Eckerd Hall Ticket Office - 727.791.7400 - Hours: Mon-Sat 12pm-6pm - www.RuthEckerdHall.com
Want show announcements, pre-sales, special offers & discounts? Join our eClub via Email or Text. It’s easy and FREE to join.
Connect with us on Facebook, Twitter, YouTube & Pinterest.
• Ruth Eckerd Hall - Hoffman Institute - Murray Studio Theater - Capitol Theatre •
This email and any files transmitted with it are confidential and intended solely for the use of the intended individual or entity. If you have received this email in error please notify the sender. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information received in error is strictly prohibited.
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NeilVicenteReplied on April 22, 2014 at 11:12 AM
The said form has the following emails as its recipients:
ecleland@rutheckerdhall.net
bellis@rutheckerdhall.net
rahern@rutheckerdhall.netWhat is the email address that should not be receiving this form's notification?
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rutheckerdhallReplied on April 22, 2014 at 12:01 PMThose are the correct e-mail addresses. For some reason it is not sending to those three and instead is sending to mcohen@rutheckerdhall.net.
Matthew Cohen
Digital Media Manager
Ruth Eckerd Hall, Inc. I Capitol Theatre
1111 McMullen Booth Road | Clearwater, FL 33759
e: mcohen@rutheckerdhall.net | p: 727.724.5373 I c: 727.743.2688
Tickets: Ruth Eckerd Hall Ticket Office - 727.791.7400 - Hours: Mon-Sat 12pm-6pm - www.RuthEckerdHall.com
Want show announcements, pre-sales, special offers & discounts? Join our eClub via Email or Text. It’s easy and FREE to join.
Connect with us on Facebook, Twitter, YouTube & Pinterest.
• Ruth Eckerd Hall - Hoffman Institute - Murray Studio Theater - Capitol Theatre •
This email and any files transmitted with it are confidential and intended solely for the use of the intended individual or entity. If you have received this email in error please notify the sender. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information received in error is strictly prohibited.
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TitusNReplied on April 22, 2014 at 1:34 PM
Hello Matthew,
I checked our server logs against your email address - and I can confirm that the form 2014-15 Broadway Season Enrollment Form is sending emails to the address mcohen@rutheckerdhall.net , although the email is not included in the email notification settings:
/var/log/jotform/amazonSES.log:[22/Apr/2014:13:50:21 +0000] 41089115196961 AmazonSES Sent email to tomgt@rutheckerdhall.net,mcohen@rutheckerdhall.net - MessageID:0000014589b39f5e-f5d5904b-0dda-4e16-8d9d-aac60a953716-000000 - RequestId:0bfa242c-ca25-11e3-b3d6-1fa88db988abYour form must still be caching old settings - to clear your cache - please use this guide.
If the problem still persists - please try deleting the email notification setting and creating a new one.
Let us know if this helps.
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rutheckerdhallReplied on April 23, 2014 at 10:21 AMHi,
I cleared my cache on form and browser still emailing to address not listing in notification settings. I need this resolved ASAP or else I am cancelling my annual membership.
Matthew Cohen
Digital Media Manager
Ruth Eckerd Hall, Inc. I Capitol Theatre
1111 McMullen Booth Road | Clearwater, FL 33759
e: mcohen@rutheckerdhall.net | p: 727.724.5373 I c: 727.743.2688
Tickets: Ruth Eckerd Hall Ticket Office - 727.791.7400 - Hours: Mon-Sat 12pm-6pm - www.RuthEckerdHall.com
Want show announcements, pre-sales, special offers & discounts? Join our eClub via Email or Text. It’s easy and FREE to join.
Connect with us on Facebook, Twitter, YouTube & Pinterest.
• Ruth Eckerd Hall - Hoffman Institute - Murray Studio Theater - Capitol Theatre •
This email and any files transmitted with it are confidential and intended solely for the use of the intended individual or entity. If you have received this email in error please notify the sender. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information received in error is strictly prohibited.
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