What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I log into an account that has had its e-mail address changed?

    Asked by Catrina Dulay  on April 22, 2014 at 11:11 AM


    I am a graphic designer for The San Diego Foundation and I have an account-related issue I need assistance with.

    Our account username is sdfoundation. However, the e-mail address it was most likely registered to has been deleted because the original owner of the JotForm account (the graphic designer) has left the Foundation. I have sent password reset instructions, but can't access that e-mail account anymore. Would it be possible for you to change the account's e-mail address to catrinad@sdfoundation.org so I can re-send the password reset instructions to that address and regain access to the account?

    I would appreciate any quick assistance with this! Thank you!

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    JotForm Support

    Answered by ashwin_d on April 22, 2014 at 12:13 PM

    Hello Catrina,

    I did check the account "sdfoundation" and found that the email address used in profile is "ott*@sdfoundation.org". If you do not have access to this email address we can update it to "catrinad@sdfoundation.org" as the email address is also of same domain.

    But for security reasons we would like you to send an email to support @jotform.com from your email address "catrinad@sdfoundation.org". Please refer this thread URL in your email and we will do the needful.

    Thank you!