What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Several Tries Trying to Upgrade

    Asked by MSPG on April 22, 2014 at 08:01 PM

    I tried 3 times to pay the 1 year membership and it does not go through. I sent an email yesterday and I did not receive any reply.


    Thst is very uncommon that one client wants to pay and service provider does not answer!!


    Please let me know what should I do?


    Thank you


    Shahrooz Govahi

    Minority and Success



    Page URL:

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    Answered by Cesar on April 22, 2014 at 10:23 PM

    Which payment method are you having problems with? Also, at what part of the process are you having problems with?

    In any case, do make sure you are properly logged in to your account at the time of the subscription upgrade.

    Please let us know the answers to the questions above, so that we may assist you further.