i paid and doesnt reconize me

  • Profile Image
    tumahahual
    Asked on April 22, 2014 at 10:14 PM

    I paid to be upgreated to premium montly class and now it doesnt reconize muy account.

     

    my user name is tumahahual

    Then the email was send to ruiz.m.luis@gmail and doesnt reconize me neither.

     

    Says

     


    No user with this email address or username has been found.

    I need my account to be acctivated ASAP¡¡

     

     

  • Profile Image
    ashwin_d
    Answered on April 22, 2014 at 11:46 PM

    Hello,

    Upon checking your payment details, I found that you have not mentioned your JotForm username while making the subscription payment. That was the reason why your account was not upgraded automatically. 

    I have taken care of your account problem and upgraded it to premium monthly subscription. Your account is now active and you should be able to sign in to your account.

    Thank you!

  • Profile Image
    tumahahual
    Answered on April 23, 2014 at 01:21 AM

    thanks