- tumahahualAsked on April 22, 2014 at 10:14 PM
I paid to be upgreated to premium montly class and now it doesnt reconize muy account.
my user name is tumahahual
Then the email was send to ruiz.m.luis@gmail and doesnt reconize me neither.
No user with this email address or username has been found.
I need my account to be acctivated ASAP¡¡Page URL:
- JotForm Supportashwin_dAnswered on April 22, 2014 at 11:46 PM
Upon checking your payment details, I found that you have not mentioned your JotForm username while making the subscription payment. That was the reason why your account was not upgraded automatically.
I have taken care of your account problem and upgraded it to premium monthly subscription. Your account is now active and you should be able to sign in to your account.
- tumahahualAnswered on April 23, 2014 at 01:21 AM