What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i paid and doesnt reconize me

    Asked by tumahahual on April 22, 2014 at 10:14 PM

    I paid to be upgreated to premium montly class and now it doesnt reconize muy account.


    my user name is tumahahual

    Then the email was send to ruiz.m.luis@gmail and doesnt reconize me neither.




    No user with this email address or username has been found.

    I need my account to be acctivated ASAP¡¡



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    JotForm Support

    Answered by ashwin_d on April 22, 2014 at 11:46 PM


    Upon checking your payment details, I found that you have not mentioned your JotForm username while making the subscription payment. That was the reason why your account was not upgraded automatically. 

    I have taken care of your account problem and upgraded it to premium monthly subscription. Your account is now active and you should be able to sign in to your account.

    Thank you!

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    Answered by tumahahual on April 23, 2014 at 01:21 AM