Formatting in Autoresponder and Notification Emails

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    linds3131
    Asked on January 11, 2022 at 06:22 PM

    Hi,

    I am having trouble with the formatting of my autoresponder and notification emails. For some reason, the width of the first column of my input table is very small in the emails so it's extremely difficult to read (see first screenshot below to see the "Recently Ordered Products" table from the email).

    Also, the rows I created with the section headers (e.g. Billing Information, Shipping Information, Order Information) are not visible on the autoresponder and notification emails (see the first screenshot below to see how the emails appear and the second screenshot below to see how it's supposed to appear). Any thoughts on how I can resolve these issues? Thanks so much!

    Lindsey

    1641943104_61de1040d799a_Email.PNG


    1641943168_61de1080376ca_Section Titles.

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    Girish
    Answered on January 12, 2022 at 01:22 AM

    could you reintegrate the autoresponder and notification email on the form (i.e. delete the existing setup emails and add/set up new ones)? This will automatically update the fields and format of the emails.

    Do test and let us know.

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    linds3131
    Answered on January 12, 2022 at 11:53 AM

    Hi,

    I've actually already tried deleting the original emails and setting up new ones and the formatting is still off. Please let me know if you have any additional thoughts. Thanks!

    Lindsey

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    Girish
    Answered on January 12, 2022 at 01:19 PM

    I cloned your form into my account to test and could not replicate the issue:

    1642011418_61df1b1abc62e_1201_8.png

    1642011428_61df1b249e943_1201_9.png

    With your permission may we test submit your form?

    May we also try setting up the emails on your form?

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    linds3131
    Answered on January 12, 2022 at 02:14 PM

    Hi,

    You can definitely test submit the form and try setting up the emails. Let me know if there's anything you need from me. Thanks again for all of your help!

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    Kevin
    Answered on January 12, 2022 at 05:23 PM

    I have performed a test and seems like the Input Table field is being included properly:

    1642026193_61df54d190a42_1.gif

    May you please perform a test on your end to confirm it works as expected?

    Let us know how it goes.

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    linds3131
    Answered on January 14, 2022 at 02:11 PM

    Hi,

    It looks like the formatting issue happens when the email notification is sent to my icloud email address. I changed the email address to my gmail email address and the formatting was fixed. Thanks again for all of your help!

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    linds3131
    Answered on January 14, 2022 at 02:13 PM

    The section headers still don't appear in the email though (Billing Information, Shipping Information and Order Information). It doesn't look like they are in the screenshot you show above as well. Any thoughts?

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    Kevin
    Answered on January 14, 2022 at 04:38 PM

    I was able to replicate the issue about the headers, and this worked only after I deleted the entire row and added it again, here is a screencast with the steps:

    1642196018_61e1ec3263514_1.gif

    Here's the result after doing this:

    1642196042_61e1ec4a544db_

    Regarding the issue with the Input Table field, this could be related to the way you're viewing the email, may you confirm if you're using a web version or if you're using a specific app?

    We will forward this to our back-end team for further inspection. Looking forward to your response.